Contact information
Last updated: June 2026
1. Customer Support
URVELL is committed to providing timely and professional customer support.
Our customer service team is available Monday through Friday and aims to respond to all enquiries within 24 hours on business days.
2. Email
For all customer support enquiries, please contact:
Email: kontakt@urvell.de
When contacting us regarding an order, please include your order number and the email address used during checkout to help us process your request more efficiently.
3. Business Information
URVELL is an online retail business registered in Germany.
All customer communications are conducted in English unless otherwise agreed.
Use of this website and all related services are subject to the applicable laws and regulations governing our business operations.
4. Privacy & Data Enquiries
If you wish to exercise your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR), please contact us at:
Email: kontakt@urvell.de
Subject Line: Data Privacy Request
We acknowledge privacy-related requests within 48 hours and aim to provide a full response within 30 days, unless a longer period is permitted by law.
5. Regulatory Body
Customers located within the European Union have the right to lodge a complaint with the competent supervisory authority responsible for data protection matters in their country of residence.
For Germany, the relevant authority information can be found at:
Federal Commissioner for Data Protection and Freedom of Information (BfDI)
Website: https://www.bfdi.bund.de
6. Response Times
General customer support enquiries are typically answered within 24 hours on business days.
Privacy, legal, and data protection requests are acknowledged within 48 hours and are normally resolved within 30 days in accordance with applicable legal requirements.
URVELL is committed to providing fair, transparent, and efficient assistance to all customers.